Banks’ online transactions face hiccups
Clients faced difficulties to settle inter-bank transaction through different digital modes between 6pm and 8pm on Saturday in the wake of an electrical problem faced by the central bank's National Payment Switch Bangladesh (NPSB).
The electricity failure had occurred from the uninterruptible power supply (UPS), also known as a battery backup, of NPSB that created a roadblock for many clients to settle transactions through ATM, POS and internet banking.
For all latest news, follow The Daily Star's Google News channel. Many clients lodged complaints to their respective banks about the failure of transactions as it was a public holiday when a good number of clients usually spend busy time for shopping, said heads of card of three banks.
In addition, the hours between 6pm and 8pm are considered as pick hours.
"This was an unexpected problem and it had been resolved immediately soon after we noticed it," said a central banker, who is one of the assigned officials in running the NPSB.
NPSB is an electronic platform, which started its operation in December 2012 with a view to attaining interoperability among banks for card-based and online retail transactions.
At present, NPSB is processing interbank automated teller machines (ATM), point of sales (POS), and internet banking fund transfer (IBFT) transactions.
More than 90 per cent of inter-bank ATM transactions are settled through NPSB.
The central bank said it will try its best to ensure that such electricity failure does not happen in the days ahead in order to ensure the financial settlement through the digital means round the clock.
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